Heibaji FAQ — All Your Questions Answered in One Place

Heibaji is strictly for users aged 18 and above. When you enter your date of birth during registration, the system automatically verifies your age. Users under 18 cannot create an account. This is responsible gaming section.

On the login page, Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The entire process takes under 3 minutes.

No. Only one Heibaji account can be registered per mobile number. Creating multiple accounts Terms & Conditions violation, which may result in all associated accounts being closed.

Standard KYC is not required for general gaming. However, for large withdrawals or in specific cases, you may need to verify your identity using your NID or passport. This is to keep your account secure.

If your account is suspended help center Contact us via live chat or email. Suspensions typically occur due to unusual activity or a policy violation. Our team will review your case and work to resolve it quickly.

Yes, but identity verification will be required. help center Contact us and verify your identity using your old number and NID. For security reasons, this process may take 24–48 hours.

First, make sure you've entered the correct mobile number. Wait 2 minutes and check that your phone has network coverage. If the OTP still doesn't arrive, tap the "Resend" button. If the issue persists, help center contact us.

Log in to your account and go to your wallet. Select "Deposit" and choose bKash. Enter the amount and send money to the provided bKash number. Once you submit the transaction ID, the balance will be credited to your wallet instantly. For more details, Payment Page here.

Heibaji currently accepts the following payment methods:

• BKash (Send Money & Payment)
• Nagad
• Rocket (Dutch-Bangla Mobile Banking)
• Bank Transfer (selected banks)
• USDT (Tether - Crypto)

The minimum deposit on Heibaji varies by payment method. For bKash and Nagad, it is generally BDT 200–500. Bank transfers may have a higher minimum. To check the current minimum limits, Payment Page or see live chat.

For bKash, Nagad, and Rocket, if the transaction ID is entered correctly, the balance is usually credited within 5–15 minutes. Bank transfers may take 1–3 hours. If it takes longer than 30 minutes, help center Share a screenshot of the transaction and let us know.

Most withdrawals on Heibaji are processed within 15–30 minutes. During peak hours, it may take 1–2 hours. Larger amounts may require additional verification. If you experience any issues after submitting a withdrawal request, Support Let us know.

Heibaji generally charges no withdrawal fees. However, your payment provider (bKash, Nagad, etc.) may deduct their own transaction fees. To find out the current fee structure, Payment Page here.

First, wait 30 minutes. If the balance still hasn't arrived, take a screenshot with the transaction ID or reference number. help center Contact us via live chat or email with these details. We'll verify everything promptly and get it resolved.

Withdrawal limits depend on your payment method and account verification level. Mobile banking typically has a set daily limit. Verified accounts enjoy higher limits. For more details, Payment Page or contact support.

Yes, you can deposit at Heibaji using USDT (Tether). Both TRC20 and ERC20 networks are supported. Make sure to use the designated wallet address when depositing. Crypto transactions are typically confirmed within 15–30 minutes.

Withdrawals are sent to your registered mobile number or the payment number linked to your profile. For security reasons, direct withdrawals to third-party numbers are not permitted. To change your payment number, Support contact us.

After your first deposit as a new member, the welcome bonus will be credited to your bonus wallet automatically — no separate request needed. To learn about the bonus amount and terms, Latest Promotions View Page.

Bonuses cannot be withdrawn directly. Each bonus comes with a specific turnover requirement — meaning you must wager the bonus amount a set number of times. Once the conditions are met, the funds will transfer to your main balance and can then be withdrawn. For details, In the Terms & Conditions, you will receive.

Share your referral code with a friend. When they register using that code and make their first deposit, you'll receive a referral bonus. You can find your referral code in the profile section. There's no limit on how many people you can refer.

Heibaji offers weekly or monthly cashback to regular members. A fixed percentage of losing bets is returned as cashback. To see the latest cashback offers, Promotions Page here.

Free spins are typically awarded as part of a registration bonus, deposit bonus, or special promotion. They can only be used on specific slot games. To view active offers, Promotions Page check it out.

Earn points through regular gameplay on Heibaji's VIP program. Accumulate points to climb through Bronze, Silver, Gold, and Platinum tiers. Higher tiers unlock more bonuses, faster withdrawals, and exclusive perks.

Each bonus has its own expiry — typically 7 to 30 days. Unused bonuses are automatically removed once they expire. You can check the expiry date in your wallet after receiving a bonus. Make sure to use them in time.

Yes, Heibaji regularly offers daily bonuses and special promotions for active members. Log in every day so you don't miss your daily rewards. To receive offers, Promotions Page Check regularly.

Yes, you can cancel a bonus if you wish. Decline it through your account settings or by contacting support. Keep in mind — once cancelled, that bonus cannot be reclaimed.

On the Betting Page Go and select cricket. You'll see a list of ongoing and upcoming matches. Pick your preferred match and market, enter your amount in the bet slip, and confirm your bet. With live betting, you can also place bets while a match is in progress.

Games Page Go to the Live Casino section. Choose from baccarat, blackjack, roulette, or other available games. You'll play live via video stream with a real dealer. A high-speed internet connection will give you the best experience.

Heibaji uses decimal odds. For example, odds of 2.50 mean a winning BDT 100 bet returns BDT 250 (profit of BDT 150). Higher odds mean greater risk — but greater reward. analytics page Learn more about betting strategies.

Generally, a bet cannot be cancelled once confirmed. However, if a match is cancelled or abandoned, your bet will be automatically refunded. In certain cases, you can use the "Cash Out" feature to settle your bet early.

Games Page Go to the slots section and select your preferred slot game. Set your bet amount and hit the spin button. Match the symbols to win. Each game displays its paylines and RTP information.

Yes, Heibaji is fully mobile-optimized. The site runs smoothly on any smartphone browser, and all games and betting features are available on both Android and iOS.

Minimum bet amounts vary by game and market. Sports Betting generally starts from 10–50 BDT. In Live Casino, table limits differ by dealer. The minimum and maximum bet for each game is displayed within the game itself.

Heibaji's analytics page You'll find match statistics, team form, head-to-head records, and expert insights — use this information to make smarter decisions. You can also view your full bet history right on the dashboard.

Yes. Heibaji uses 256-bit SSL/TLS encryption, keeping your personal data and transactions fully secure. Privacy Policy Your information is never shared with any third party.

Go to Account Settings and enable 2FA under the "Security" section. Each time you log in, you'll need to enter both your password and the OTP sent to your mobile. This adds an extra layer of protection to your account.

Change your password immediately. Use OTP login to access your account securely. Then help center Let us know immediately. We'll review your account and take prompt action.

Completely secure. Heibaji's Privacy Policy your information is used solely for account management purposes. It is never sold or shared with any third party.

always heibaji.ws Visit the domain. Check the URL in your browser and make sure HTTPS is present. Be cautious before clicking any link in an SMS or email. Heibaji will never ask for your password or OTP over the phone or via message.

Go to "Responsible Gaming" under Account Settings to set deposit limits, session limits, or a cooling-off period. For a longer break, enable self-exclusion. For more details, Responsible Gaming View Page.

Stay alert. Heibaji does not typically contact users by phone — our support operates via Live Chat and email. Never share your password, OTP, or banking details with anyone over the phone, and hang up immediately if someone asks for them. Official Support report it.