Heibaji believes gaming should be a source of fun — not stress. We want you to enjoy gaming within your limits and in good spirits. On this page, we provide all the information and support you need to play responsibly.
Responsible gaming means understanding your own limits, setting boundaries on time and money, and playing purely for enjoyment. At Heibaji, you play because it's fun — not out of fear of losing, or to chase money you've lost.
For many people in Bangladesh, online gaming is a healthy form of entertainment. Placing a bet while watching a cricket match or spending some time at a Live Casino can be a genuine source of enjoyment — as long as it stays within limits.
At Heibaji, we never want gaming to come between you and your family, your work, or your mental well-being. That's exactly why we built this page and put these support tools in place.
"We don't just run a gaming platform — we want every member to enjoy gaming happily and in good health."
Don't treat gaming as a source of income. Think of it the same way you'd think of going to the cinema — it's entertainment.
Decide in advance how much you'll spend on gaming each month — and stick to it.
Decide how long you'll play each day before you start. Set an alarm.
Wins and losses are part of the game. If you lose, take a break instead of chasing it.
Gaming should never take priority over family, work, or your health.
We demonstrate responsibility through action, not words
Heibaji strictly prohibits account registration for anyone under 18. Age verification is mandatory at sign-up, and additional ID may be requested if there is any doubt.
You can set your own maximum deposit limits — daily, weekly, or monthly. Once set, limits can be lowered instantly, but increasing them requires a 24-hour waiting period.
Feel like you need a break? Lock your account for 1 to 30 days. During this period, deposits and gameplay won't be possible — but your account will remain open.
Need a longer break? You can fully lock your account for anywhere between 6 months and 5 years. This is one of the most effective ways to prevent problem gambling.
Heibaji shows you exactly how long you've been playing. You'll receive auto-reminders during extended sessions, and you can review your session history to decide for yourself where to draw the line.
When Heibaji detects signs of gaming addiction, we proactively offer assistance. Our support team can connect you with professional help.
You can access all these tools at any time from your account settings
Set your daily playtime limit — you'll be automatically logged out when time is up.
SetLog in to your account and go to Settings > Responsible Gaming. Or go directly to Help Centre Tell us on Live Chat — we're here to help.
Answer the questions below honestly. This is completely private and just for you.
1. Have you ever spent more than your budget on gaming?
2. After a loss, do you feel the urge to keep playing just to win back what you lost?
3. Has gaming ever caused problems with your family or friends?
4. Do you feel restless or anxious when you're not gaming?
5. Have you ever had to borrow money because of gaming?
Problem gambling doesn't happen overnight — it creeps up gradually. If you notice any of the signs below in yourself or someone you know, seek help right away.
You're consistently spending more on gaming than you planned each month — and you can't seem to stop.
"One more round and I'll win it all back" — repeatedly returning to the game driven by that thought.
Gaming is stopping you from spending time with family or staying focused at work.
You're hiding your gaming from family or friends, or lying about it.
You feel unsettled when you're not gaming, or experience anger and low mood when you can't play.
Admitting you have a problem takes real courage. "I could use a little help" — those few words can change everything.
Via Live Chat or Help Centre Let us know. We won't judge — we're here to help.
As a first step, lower your deposit limit or activate a cooling-off period.
Let a trusted family member know. Having someone by your side makes the journey easier.
If you're struggling, reach out to a mental health professional. It's not a sign of weakness — it's the smart thing to do.
Tips our experienced Heibaji members swear by
Only play with money you can afford to lose. Never use household funds or savings for gaming.
Take a 5–10 minute break every hour. Have some tea, take a walk — keep a clear head.
Never play when you're in a bad mood or under the influence of alcohol.
Focus on the fun of playing, not just winning. A win is a bonus, not the goal.
Track your gaming spending every month. Set a realistic budget and stick to it.
Talk openly with your family about your gaming. There's no need to hide it.
Set a timer before you start playing. When it goes off, stop — no exceptions.
If you take a big loss, call it a day. Don't fall into the 'I'll win it back' trap.
Avoid gaming right before bed or during meals — stick to a healthy routine.
Watch games with a friend or family member — isolation makes addiction more likely.
Spend time on other hobbies and interests outside of gaming — there's more to life.
If something feels off, talk to Heibaji Support — we won't judge you, we'll help you.
Asking for help is never a weakness — it takes real courage
Speak directly with Heibaji's Bengali-speaking support team.
Send us a detailed description of your issue and we'll get back to you within 24 hours.
A government helpline for professional mental health support.
Heibaji is more than a business — we're part of people's lives here in Bangladesh. That's why we make this commitment: we will never push you to play beyond your means. We will always be transparent. We will keep improving our protection tools. And whenever you need help, we'll be right there.
Gaming at Heibaji is about more than chasing wins — it's a genuinely enjoyable experience. Use our protection tools to play responsibly and make the most of every session.
Responsible gaming protection at Heibaji is completely free of charge.