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Heibaji Help Center — We're Here Whenever You Need Us

Trouble opening an account, questions about payments, confused about a bonus — whatever it is, the Heibaji Help Center is ready. Talk to us in Bangla, get answers fast.

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Last updated: Today, just now

Contact Us

Get Support Your Way — Always in Bangla

Live Chat

The fastest way to get help. Just click the chat button at the bottom of the site to connect with an agent instantly.

Online Now
Average Response Time: 2 Minutes
Email Support

For detailed issues, send us an email. Attach screenshots and your Transaction ID for a faster resolution.

Available 24x7
support@heibaji.ws
Telegram

Join the official Heibaji channel and group on Telegram. Updates, offers, and support — all in one place.

Online Now
Typically responds within 5 minutes
FAQ Page

Common questions are answered in detail on our FAQ page — most issues can be resolved right there.

Always Available
View FAQ →
Live Chat Response: Average 2 minutes
Email Response: Within 2–6 hours
Service: 24 Hours / 7 Days

Support Topics

Select the type of issue you're facing — and get a detailed guide

Account & Registration
  • Account Registration Rules
  • How to Reset Your Password
  • Change Mobile Number
  • KYC Verification Process
  • Unlocking an Account
Payments & Transactions
  • How to Deposit via bKash
  • Nagad & Rocket Payments
  • Submitting a Withdrawal Request
  • Resolving Failed Payments
  • Viewing Transaction History
Bonuses & Promotions
  • Claiming the Welcome Bonus
  • How to Use Free Spins
  • Understanding Turnover Requirements
  • Earning a Referral Bonus
  • Claiming a Cashback Offer
Games
  • Fixing a Game That Won't Load
  • Live Casino Connection Issues
  • Disputing a Game Result
  • How to Find New Games
  • Using Demo Mode
Security & Privacy
  • Enabling Two-Factor Authentication
  • Reporting Suspicious Activity
  • Account Security Tips
  • Request to Update Personal Information
  • Data Deletion Request
Responsible Gaming
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From Dhaka to across the country — Heibaji support never sleeps

Stuck in Dhaka traffic or playing at 3 AM — Heibaji's support team is always there for you. Our Bangla-speaking agents work around the clock to make sure no issue lingers for long.

On many platforms, support means submitting a ticket in English and waiting days for a reply. Not at Heibaji. Send a message on live chat and, on average, a real person — not a bot — will respond in Bangla within 2 minutes.

Our support team members aren't just here to respond — they're here to resolve. From payment issues to account problems, they're ready to take action.

Before Contacting Support, Keep These in Mind

Clearly describe the problem. Share your transaction ID, screenshots, or any error messages — this helps us resolve things much faster.

FAQs

Choose a topic and find answers quickly

All you need to open an account on Heibaji is an active mobile number. Go to the registration page, enter your number, verify the OTP, and set a password — your account is ready in just 2 minutes. For larger withdrawals, you may be asked to verify your National ID later.

On the login page, click "Forgot Password?" Enter your registered mobile number and you'll receive an OTP. Verify the OTP and set a new password. The whole process takes about 3 minutes. If you no longer have access to that number, contact support.

Accounts are typically blocked due to repeated incorrect password attempts or suspicious activity. Contact Heibaji support, provide your registered number and some verification details, and your account will usually be unlocked within 30 minutes.

Only one account can be registered per mobile number. Multiple accounts violate Heibaji's terms and may result in both being suspended. If you can't access your old account, contact support directly instead of creating a new one.

Wait 5–10 minutes first. If your balance still hasn't updated, contact support with your bKash Transaction ID (TrxID). Most cases are resolved within 30 minutes. Without the Transaction ID it's difficult to assist you, so make sure to keep it handy.

Withdrawals to bKash and Nagad typically complete within 15–30 minutes. Bank transfers may take 1–3 hours. If more than an hour has passed, contact support with your withdrawal request number.

If you sent a payment to a number other than the one provided by Heibaji, contact support immediately with the full transaction details. Heibaji will do everything possible to help, but recovering payments sent to the wrong number cannot always be guaranteed.

The welcome bonus is usually credited automatically after your first deposit. If it hasn't appeared, first check whether the bonus offer is still active. Then contact support and provide your deposit transaction ID — the bonus is typically added within 30 minutes.

Turnover refers to the total amount you need to wager using your bonus funds before you can withdraw. For example, a ৳1,000 bonus with a 10x turnover requirement means you need to place a total of ৳10,000 in bets. This is in place to prevent bonus abuse. You can track your current turnover progress in your profile.

When you receive free spins, they'll appear in your Bonuses section. Go to the designated game, select the free spins option, and spin without any deduction from your balance. Winnings from free spins are usually subject to turnover requirements. Check the expiry date before using them — typically 7 days.

Start by refreshing your browser and checking your internet connection. Then clear your browser cache and try again. If the issue persists, switch to a different browser. Still not working? Contact support with the game name, device, and browser details.

No. Heibaji's servers record the state of every game in progress. If your connection drops, simply log back in and the game will resume exactly where it left off. If a bet gets stuck in a slots game, it will be visible in your transaction history, and support will investigate and resolve the issue.

Live streaming requires a stable connection — at least 5 Mbps is recommended. Start by setting the video quality to "Low" or "Auto." If you're on WiFi, that'll work better than mobile data. If the issue persists, let us know via live chat.
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Contact Support Effectively — Get Faster Resolutions

The more details you include in your support message, the faster we can help. Whether you're reaching out from Mymensingh or Cox's Bazar, you'll get the same quality of service.

1
Describe your issue clearly

Tell us what happened, when it happened, and what message you're seeing — those three details make all the difference.

2
Provide the Relevant ID & Screenshots

Share your transaction ID, game name, or bet reference number if you have them.

3
Choose the Right Support Channel

Use live chat for urgent issues, email for detailed queries, and Telegram to stay updated.

4
Save Your Ticket Number

Every support request is assigned a ticket number — keep it handy for tracking your case.

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Responsible Gaming — Heibaji's Commitment

Like a roll of the dice, some things in life go our way and some don't. Heibaji believes gaming should be a source of enjoyment — not stress or addiction. That's why our Help Center doesn't just handle technical issues; it also looks out for your overall well-being.

If you feel your gaming is getting out of control, reach out to Heibaji Support right away. We can help you set deposit limits, take a temporary break, or suspend your account if needed.

Deposit Limit
Set a daily, weekly, or monthly deposit limit.
Take a Break
Take a break of anywhere from 1 day to 6 months — entirely on your terms.
Self-Exclusion
Request a permanent closure of your account.
Professional Assistance
If needed, we can refer you to professional support services.
Read the Full Responsible Gaming Guide
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Get Support via Email

For complex issues, email us — include your transaction ID and screenshots.
support@heibaji.ws

Like the vast sea, Heibaji support is expansive, reliable, and always present

Heibaji understands that a platform's true measure is its support system. Games and betting are available everywhere — but who's there for you when things go wrong? That's the real test.

Our support team includes people from across Bangladesh — Dhaka, Chattogram, Cumilla, Sylhet. They know how our users speak and understand exactly what you're trying to say.

Navigating the Heibaji Help Center is simple. Start by browsing the topic categories on this page to find the type of issue you're facing. Most problems can be resolved right here. If not, open live chat with just one click.

We believe in transparency. If a payment is delayed, we'll tell you why. If a withdrawal is on hold, we'll keep you updated on its status. Heibaji doesn't hide things.

Yes. Heibaji's live chat support runs 24 hours a day, 7 days a week. Even if you message at 3 AM, a real person will respond. Email responses also typically arrive within 2–6 hours — day or night.

Yes. You can submit a formal complaint via email. Include your account details, a description of the issue, any supporting evidence, and the resolution you're expecting. Heibaji aims to provide a written response within 48 hours.

Everything You Need to Know About the Heibaji Help Center

When something goes wrong on an online gaming platform, the first thing that comes to mind is — "What do I do now? Can I reach anyone?" The Heibaji Help Center was built to answer exactly that.

Our Help Center operates on three levels. The first is this information page — where you can find answers to common issues on your own. The second is live chat and Telegram support — for direct, real-time assistance. The third is email and the ticket system — for complex or formal matters.

Heibaji recognizes that many users in Bangladesh are relatively new to technology. That's why our support team avoids technical jargon and explains everything in plain, simple Bangla. Instead of saying "Cash payment gateway failed," we say "Your bKash payment wasn't processed — here's why it happened and how to fix it."

Payment issues are the most common queries at our Help Center. Whether you've sent money via bKash but it hasn't shown up in your balance, or you've requested a withdrawal that hasn't arrived — most of these are technical in nature and our support team resolves them quickly.

One last thing — Heibaji believes in building long-term relationships. When you run into trouble, we're right there with you. That's our promise.

Get Your Issue Resolved Right Now!

Heibaji's 24x7 Bangla support team is always ready to help. Whether you reach out via live chat, email, or FAQ — you'll always get the answer you need.

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